Terms & Conditions

Website Terms and Conditions

By accessing this website, you agree to the following terms and conditions. If you do not agree, you have no right to access this website and you should not do so.

These terms and conditions (“the terms”) are for all visitors and users of this website (“the Website”) which, unless stated is wholly owned by Digital Al Arabia Technology LLC (“the Company”). All content contained within this website are for reference only and should not be replicated in any form without consent from the company, (all content is protected by copyright).

The terms also apply to visitors and users of the sites linked to the website and all are governed by English law. The website contains links to other sites or addresses on the web. External sites are not part of the Website and do not belong to the Company. The Company does not approve or endorse other websites nor is it responsible for their content.

The company reserves the right to:

• Add, remove, amend, alter, redesign, or change anything contained in or on the Website at any time
• Monitor, suspend, limit, or revoke access to the Website to anyone at any time.

Clients Terms and Conditions

Digital Al Arabia LLC agrees to provide services as detailed and budgeted in the quotation upon confirmation of an order by an individual, organization, or public body (referred to as “the Client”). Order confirmations can only be accepted by either email or mail from the Client. Digital Al Arabia will only carry out orders for clients who are over the age of 18 years. Orders will be deemed as the contract between Digital Al Arabia and the client.

Any price information expressed on the website is for guide purposes only and subject to change without notice. The company reserves the right to revise and amend the initial quote to a client where needed. By placing an order with the company, you confirm that you are in agreement with these terms and conditions. The Company’s responsibility is limited to designing and launching the client’s website unless otherwise explicitly agreed and stated, therefore excludes updates, altering, maintenance, and troubleshooting, etc of the client’s website once online. The company reserves the right to request additional payment to cover any or all of such work and/ or to refuse to undertake such work. Some additions to the quote can at the discretion the company is supplied at no charge, for such additions the company accept no responsibility to ensure such additions are error-free and reserve the right to charge an according to the amount for any correction to these or further additions. All quotations given for bespoke website designs will be valid for a period of 30 days from the date of submission. A non-refundable 30% deposit will become due on acceptance of our quotation and shall be paid before any further work commences. A higher deposit may be required on certain types of websites. A further 40% will be due at the testing stage once the site is complete.

The remaining 30% will become due upon the launch of your website. If the client decides they no longer want the site if a deposit has been paid the client is still obliged to pay for the work that has been done. Nonpayment may result in legal action being taken. Any payments received by the company is nonrefundable. Any amounts owed shall be paid as soon as they become due. The site can be launched but will remain the property of the company until full payment is made. Once paid for in full, websites become the property of the client. However, you agree that only one copy of a website can be made available on the World Wide Web and that any stock photography provided by the company remains our property and shall not be used intentionally in any other design or reused outside of the website provided by the company without full written permission of the company. If provided, any bespoke database files or programming will also remain the property of the company, you agree not to reproduce duplicate, copy or resell these for any commercial purposes any such product.

Payments of Accounts

A deposit is required from any new clients before any work is carried out. The company’s policy is that any outstanding accounts for work carried out by the are must be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with the company. Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If any accounts are not settled by the due dates, access to the related websites may be denied and web pages removed, then legal procedures to pursue payment will commence. In the event that full payment is made later than required or if only partial payment is made, the company may change for administration costs and interest on any monies owed at either the rate of 5% interest per month calculated weekly and compounded monthly. Invoices will be sent via e-mail (unless otherwise requested) in PDF format, Monthly maintenance invoices are sent via e-mail at the end of each month and should be paid in full within 14 working days or as per the invoice/ agreement. Late payment of any invoice will attract a fee of 5%. Payment may be made by cheque, bank transfer, or direct payment at your local bank.

The Company will use text, information, photos, videos, and designs supplied by the client, for design of the client. You agree that the content supplied to the company will not in any way be unlawful, misleading, abusive, offensive, or prejudicial or is likely to expose us to claims, prosecution, criticism, disrepute or cause us embarrassment. The company takes no responsible for these materials. The client agrees to make available as soon as is reasonably possible to the company all materials required completing the site to the agreed standard and within the set deadline, to avoid delay in any timescale quoted. The company will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. Website use is at the visitor’s own personal risk. The Company does not endorse the content or accuracy of any material or other information on the client website nor does it guarantee that these websites are free from errors, faults, viruses or other computer or data-corrupting or data-damaging material. Reference to information, products, services or publications within the clients’ websites do not constitute or imply their endorsement or recommendation in any way by the Company. Copyright in all designs, still or video images, graphics, logos, pages, documents, programs etc. created or caused to be created by the company is expressly reserved by the company. You assume total responsibility for establishing procedures for data back up and virus checking as you consider necessary.

The Company when requested will arrange for hosting and domain name services. The company will ensure maximum uptime and continued reliable services. The company will ensure maximum uptime and continued reliable service to our clients. The client will ensure they choose the correct hosting package and services. These services will be of at least industry standard but can suffer technical breakdowns, the Company accepts no liability whatsoever for interruptions in the customers’ website services. The company is your point of contract for any issues you have with the services and will do everything in its power to resolve problems as swiftly and as professionally as possible. The company will not be liable for any costs incurred or loss of earnings due to the unavailability of the website, its servers or software.

These terms and conditions may be modified by the company without notification to the Client. These terms and conditions are governed by and subject to English Law.

Customer Care

Honesty, Respect, Courtesy & Information

At Digital Al Arabia our aim is always to provide excellent care and service to all our customers, whether you are an individual or the CEO of an international organization. You will receive the same high levels of service, technology and design on a website of a few pages as one with many hundreds. We aim to be available to make sure you get service or answers you want quickly and easily when you need them.

Our care and services will not end when the final cheque clears, we want a relationship that continues and develops with the success of your website. When choosing Digital Al Arabia you know that you have chosen a partner that will be there to provide free advice, 24/7 backup and a range of services for as long as you want or need.

We intend to set clear standards of service and care, which we will regularly review. We intend to know and exceed your expectations, respond quickly to any communication, keep appointments, be punctual, identify and implement improvements and strive to be the most professional, efficient and courteous web design company.

Digital Al Arabia will provide a service that our customers can trust and have full confidence in our claims, but we acknowledge that sometimes your expectations may not be reached. In the unlikely event that you are not fully satisfied with our service we will deal the issues promptly at the highest level.

Customer satisfaction is our aspiration
Customer success is our success